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Half of companies planning to replace customer service with AI are reversing course (www.techspot.com)
submitted 1 year ago by to c/technology@lemmy.world
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[–] 61 points 1 year ago (2 children)

Well yeah, when ai started to give people info so wrong it cost the companies money this was going to happen.

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  • [+] 19 points 1 year ago* (last edited 1 year ago) (2 children)
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  • [–] 1 point 1 year ago (1 child)

    It wasn't the $700 dude you have to know that.

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  • [+] 1 point 1 year ago* (last edited 1 year ago) (1 child)
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  • [–] 1 point 1 year ago*

    Yes it's very circular.

    You know it had nothing to do with the $700, it had to do with not opening precedent to a flood of future lawsuits.

    I probably would not have replied the way I initially did, but you framed it a $700, and it has nothing to do with it.

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  • [–] 12 points 1 year ago (1 child)

    Fun fact: AI doesn't know what is or isn't true. They only know what is most likely to seem true. You can't make it stop lying. You just can't, because it fundamentally doesn't understand the difference between a lie and truth.

    Now picture the people saying "We can replace our trainable, knowledgeable people with this". lol ok.

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