Mate, you should never think an online influencer/store is on your side. They're not.
Not even Steve from Gamer's Nexus is your friend.
Can you still practice safe exchange with them? Yes, just be informed of your rights.
Edit/addition: Didn't check the link. Thought this was about the last drama.
This addresses new issues, and it's important to solve those issues.
I feel like when Linus was still CEO, he made too many choices too fast, and that's caused the situation LMG is in now.
They have to rush content to get bills paid in time.
An extremely impulsive CEO is never good.