I've made PDF guides, videos they can reference, and even had personal training, and it baffles me how some people just can't pay attention. If it was something complicated, i would understand, but it is just simple stuff like resetting your password, opening apps, finding documents, etc.

It's always the older people too for some reason. I know this is supposed to be a gen z/alpha thing, but these older people have no attention span and have the memory of a fish. I know they didn't grow up with this stuff, but cmon it's literally a step by step guide