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Jellyfin is not just good... but better than Plex now?!
(vger.social)
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Embedded subtitles definitely work, and I've used bitmap ones before, although I generally avoid them so I'm not sure if they consistently work well. Directly playback also does work with those subtitles, so if you had issues it was likely related to codec support.
Unfortunately I can't play around with it anymore because I live a thousand miles away from everyone I support who actually uses Jellyfin. My experience with the Android TV app was embedded SRT subtitle support is now 100% good as of late last year, but embedded PGS trips things up so much that I cannot use them.
Fair enough, not saying you should bother with it, just surprised to hear it happening.