▲ 459 ▼ HP ditches 15-minute wait time policy due to 'feedback' (www.theregister.com) submitted 2 years ago by misk@sopuli.xyz to c/technology@lemmy.world 61 comments fedilink hide all child comments
[+] Glent@lemmy.ca 34 points 2 years ago (2 children) [deleted] permalink fedilink source hideshow 2 child comments replies: [–] adarza@lemmy.ca 16 points 2 years ago oh, it'll still happen now... just no '15 minutes' announced to callers. it will be the actual honest estimated wait time, and more than 15 minutes during customary busy periods... after they shred half, then another half, of their telephone support staff. permalink fedilink source parent [–] MrAlternateTape@lemm.ee 2 points 2 years ago Just wait for something else that dominates the news and do it then, so nobody will notice. Very old trick. permalink fedilink source parent
[–] adarza@lemmy.ca 16 points 2 years ago oh, it'll still happen now... just no '15 minutes' announced to callers. it will be the actual honest estimated wait time, and more than 15 minutes during customary busy periods... after they shred half, then another half, of their telephone support staff. permalink fedilink source parent
[–] MrAlternateTape@lemm.ee 2 points 2 years ago Just wait for something else that dominates the news and do it then, so nobody will notice. Very old trick. permalink fedilink source parent