Yeah, I'll be moving into the inner/mid west area. I should be right though. Through 6 years of dealing with the system, I've managed to become somewhat adept at chasing them up. Spoiler: sometimes the only thing that works is sending an email every day until they do whatever they need to. I have a few people in my corner doing that for me at the moment, so it's mostly just about oiling the wheels and stoking the coals every now and again