It. Is. Never. Enough.

You paid hundreds of dollars for a new monitor, but it doesn't matter. More ads, more profits.

I hate it.

you are viewing a single comment's thread
view the rest of the comments
[–] 3 points 2 years ago (3 children)

Sounds way more interesting than most IT work as well. I'd definitely rather do some investigative work like this than a typical parade of password resets, email assistance, and software installations.

  • source
  • parent
  • hideshow 6 child comments
  • [–] 3 points 2 years ago* (1 child)

    I had to ask a helpdesk for a 2fa reset once. Intrestingly, they didn't make me identify myself except for first and last name. Not sure what point the 2FA has if it's that easy to remove.

  • source
  • parent
  • hideshow 2 child comments
  • [–] 1 point 2 years ago* (1 child)

    Depending on the help desk they probably knew it was you. Did you call from a phone HR knows about? If it was a walk up, did they make the ticket before or after resetting your MFA?

  • source
  • parent
  • hideshow 2 child comments
  • [–] 1 point 2 years ago (1 child)

    They do have the phone number on record, so I guess that's what they did. More likely though they didn't even check. They made no ticket either, just reset it in the course of an around 3 minute call.

  • source
  • parent
  • hideshow 2 child comments
  • [–] 1 point 2 years ago

    Are you sure there is no ticket? Some systems let you make tickets that the end user is not notified for. Also, depending on the size/ levels of automation your call may have populated all your info on the agents end.

  • source
  • parent