Cloudflare took down our website after trying to force us to pay $120000 within 24h
(robindev.substack.com)
As strange as this may sound... if you're having serious technical problems, it's the sales team you want to talk to.
Sales people have way more pull at tech companies than the engineering teams do. If your sales rep sounds an alarm, people listen. When tech support sounds an alarm, nobody bats an eye.
In this particular situation, they should be reaching out to cloudflare's legal team. But, with their own legal team.