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Participation Inequality: The 90-9-1 Rule for Social Features
(www.nngroup.com)
Holy shit, this study is as old as my car.
Although participation will always be somewhat unequal, there are ways to better equalize it, including:
Your website's design undoubtedly influences participation inequality for better or worse. Being aware of the problem is the first step to alleviating it, and finding ways to broaden participation will become even more important as the web's social networking services continue to grow.
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