Would be nice if companies can spin up their own (lemmy|mastodon|...) instances and push out releases there. No more "blue check marks" to verify authenticity or relying on the platform to be stable. If it comes from @public.apple.com, then it's guaranteed to be authentic.

This is a clickbait headline. The full information is: “Apple is planning to eliminate social media support advisor roles across Twitter, YouTube, and the Apple Support Community website…”

The headline is expecting people to click to read what Twitter and YouTube did to piss off big daddy Apple however they are also eliminating their own community website.

I think the fact that they have an iMessage endpoint dedicated to support should be enough, on top of the on-site and in-person options.

If you’ve got a device to ask for support on YouTube or Twixxer, you’ve got a device that can at the very least open up a chat on their site. If not connect directly within iMessage.

Apple already has a Mastodon account for Webkit, so it’s possible.

What's Twitter?

Let me ask my fellow X-Reys... Dang, it's down.