“Redress” is typically used when referring to correcting or remedying a wrong or injustice. It implies a sense of compensation or restitution for something that has gone awry. For example, if a customer receives a faulty product from a company, they may seek redress by asking for a refund or replacement.
“Address,” on the other hand, is a more general term that refers to dealing with or attending to a particular matter. It can be used in a variety of contexts, from addressing a letter to addressing a problem. It doesn’t necessarily imply any wrongdoing or injustice.