350
What are the main challenges in Linux adoption for New users, and how can it be addressed? (lemmy.ml)
submitted 3 years ago by to c/linux@lemmy.ml
373 comments fedilink hide all child comments
 
you are viewing a single comment's thread
view the rest of the comments
[–] 3 points 3 years ago (2 children)

I don't disagree with you, but to answer OP's question, I think this right here is the problem. I love Linux for the same reason I love building my own PCs and working on my own car. For most people that don't want to tinker, though, they're looking for something that "just works" and can be fixed by someone else when it breaks.

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 2 child comments
    •
  • [–] -1 points 3 years ago (1 child)

    It's such a privileged attitude, though. One CAN get paid support, but they don't need it if they're just a bit patient and willing to follow instructions. If you don't want to pay, don't expect someone else to deal with your bullshit.

    (I'm not saying this to you, but to anyone who has this attitude.)

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 1 child comment
    •
  • [–] 2 points 3 years ago*

    It case the subject wasn't entirely clear in my prior post I agree with you, and that is exactly what I was trying to say. You the user of a foss project, aren't a customer unless you give someone money. It IS your job to figure out your own issues. If you ask for help from your fellow users and they graciously provide you help then this is a gift you should appreciate. Because the person isn't an expert on that topic in the employ of the creator, they might not know everything, nor do they have the infinite patience imparted by being paid by the hour to provide you help. They have their own shit to do. Treating them with entitlement and contempt like people treat support will burn these sorts of folks out, and they are far from an infinite resource. If you want a paid support relationship instead of treating the open source community as free help whose time you are entitled to, you ought to actually pay someone to do that job.

  • permalink
  • fedilink
  • source
  • parent