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Please don't use Discord for FOSS projects (drewdevault.com)
submitted 2 years ago by to c/opensource@lemmy.ml
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[–] 19 points 2 years ago (6 children)

The integrations and plugins, established workflows, support systems ticketing it's all turnkey. I hate the platform and I wish people wouldn't use it but I understand the draw.

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  • [–] 5 points 2 years ago (5 children)

    Discord has a ticketing system?

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  • [–] 4 points 2 years ago (3 children)

    There are bots that tie in and store tickets several of my software vendors use them. When you have a problem you drop into a certain channel and make a request it issues you a ticket with a link creates a new channel that's just a conversation between you and support. At first it seems clergy but after you use it a couple of times it's reasonably slick

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  • [–] 3 points 2 years ago (2 children)

    Why not just use Slack that likely has better integrations?

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  • [–] 5 points 2 years ago (1 child)

    A lot of people have discord, a lot less people have slack.

    Slack is also starting to charge for those workflows. My slack bill at work is gone up 50% past what it was. And I'm now getting monthly warnings from using my integrations. They would like me to put a credit card into handle more jira tickets.

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  • [–] 3 points 2 years ago

    You also need to pay to just have message history preserved on slack. Discord that information is there for free for as long as the server/discord exists.

    I'm not saying people should use discord, but people are using it because it's free to use.

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