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Air Canada must honor refund policy invented by airline’s chatbot (arstechnica.com)
submitted 2 years ago by to c/technology@lemmy.world
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[–] 57 points 2 years ago (4 children)

The thing is, none of that is even slightly true; even if the chatbot were it's own legal entity, it would still be an employee and air Canada are liable for bad advice given by their representatives

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  • [–] 29 points 2 years ago (1 child)

    And Air Canada is free to sue the legal entity chat bot for damages after firing them all they like, after paying the customer their refund.
    Though they might find out that AI chatbots don't have a lot of money, seeing as they aren't actually employees and they don't pay them anything.

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  • [–] 12 points 2 years ago

    You'd be really hard pressed to make a case for civil liability against an employee, even in cases where they did not perform their duties in accordance with their training - unless they have actively broken the law, the most recourse you have is to fire them

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