this post was submitted on 11 Feb 2024
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Why do people do this when there are already Github discussions and issues?
Because having an active community on github or a forum is a very different feeling to having one on IRC or discord. They're entirely different tools. IRC-style communities have always been more active than github, discord is just the latest iteration of that concept.
Hosting documentation or issue tracking on discord, though, I hate that. For tech support its... fine, for getting informal feedback or engaging with users its great. Anything archival its a goddamn crime.
The worst is when people try to use discords forum features, which are the worst of all possible worlds....
Yeha, it should be done only for support.
I still think that support stuff should be opened FIRST in the forum tool because it gives visibility for search engines. Just label it as "Support".
That should automatically open a thread in the discord server where people can discuss. The discord server thread should be tagged in the forum. If any bug/features come from that chat, then they can be linked to the support ticket.
If anyone has a similar support related issue, they'll find full traceability using a search engine instead of having to find the discord server to search stuff.
Yeah, wait, do people archive some info in discord? Why, there are approaches like github, readthedocs, blogs, wiki, and so on. I only use discord for socializing, works for well-managed servers.