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'It hasn't delivered': The spectacular failure of self-checkout technology (www.bbc.com)
submitted 2 years ago by to c/technology@lemmy.world
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[–] 8 points 2 years ago (3 children)

Can confirm. The only deterrent is the potential for an random bag check by an employee but that never happened to me in years of using self checkout. Some shops have a worker over watching a dozen of stations to help out or just identify suspicious behavior but it's very unintrusive.

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  • [–] 16 points 2 years ago (2 children)

    I've been a checker and have monitored self-checkouts. We get no training or instructions to watch for suspicious behavior. It's not the job of a checker / cashier to confront people for suspicious behavior, we don't get paid enough to do so, or to even care.

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  • [–] 2 points 2 years ago* (last edited 2 years ago)

    Thanks for the clarification! My assumptions were wrong ^^ although I saw once a lady who tried to leave without paying, but the worker noticed and they spent a good 5 minutes convincing her to put in cash into the machine, which apparently she had but had to look for in her bag for a looong time.

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