It's when they don't do the recalls like Chrysler with their Pacifica minivans. That van has so many problems and the customer ends up paying for the repair. The harness corrosion behind the bumper, The grille shutter, hybrid coolant pump, electric ac expansion valves and I just had one with a crank position sensor code with the hybrid charging system making an awful racket with 9000 miles. Most of the problems I listed are usually under 30k miles. I didn't even get into their other vehicles. There's a reason Consumer Reports listed them as one of the most unreliable.