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submitted 11 months ago by [email protected] to c/[email protected]

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[–] [email protected] 5 points 11 months ago (1 children)

When listing what they sacrifice to maximize profit you forgot to mention service quality and customer satisfaction.

[–] [email protected] 5 points 11 months ago* (last edited 11 months ago)

Just enough service to keep you from leaving, because you know the nearest competitor will treat you just as badly.