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Struggles with getting laptop actually delivered in UK (alien.top)
submitted 2 years ago by [B] to c/framework@hardware.watch
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Hello all

So the exciting news was my laptop was due to be delivered last Wed by Fedex and I took the day WFH. It did not arrive and I was rung up on Thu by the courier, so I asked it to be delivered on Monday as I would be WFH.

On Monday I am contacted by Framework support to say the courier tried to deliver and there was no answer on the phone. We were both in, no card was left and there was no missed call so this is nonsense. I replied to the Framework support email, no response. I raised a separate Framework website support ticket with the order reference ( R509905897) and no response.

Any suggestions?

Thanks in advance

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[–] [B] 1 point 2 years ago

Sounds like FedEx issue had something similar with the replacement delivery. I emailed them that I pick up the package at their hub. If you live near a hub or other distribution center of theirs try to get it as self pickup.

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