Home Networking

homenetworking@selfhosted.forum

445 readers

1 active

2 users here now

A community to help people learn, install, set up or troubleshoot their home network equipment and solutions.

Rules

Please stay on topic.
Please use the search function to look for keywords related to what you want to ask before posting since most common issues have been answered.
No Ads. This community is for support and discussion. Ads and self promotion are not welcome here.
No product reviews or announcements. If you have a question about a product, be specific about what you want to know.
Be civil. Don't be a jerk. Not being a jerk is surprisingly easy.
No URL shorteners. URL shorteners tend to hide the real use of a link. For this reason, please use normal links, even if they're long.
No affiliate links.
No gatekeeping. With profession shall come professionalism. Extend help without judging others for their ignorance. The same goes for downvoting of comments or posts for "stupid questions" or not being as knowledgeable as others.

founded 2 years ago

moderators

communick@selfhosted.forum

rglullis@communick.news

My ISP insisted that my slow download speeds are due to my third party router. This is BS, right? (alien.top)

submitted 2 years ago by ballisticks@alien.top [B] to c/homenetworking@selfhosted.forum

58 comments fedilink hide all child comments

I live in Canada, and my ISP is Telus. I'm subscribed to their gigabit plan.

However, I only ever really get 250mbps. This is adequate, but I'd like to get closer to the speeds I'm paying for.

I get that peak times might have slower speeds, but I can do a speed test at 3am and it's the same. Hell, even if I was getting 750 I'd be happy.

Called Telus up, and the only thing the guy would say is its because I have a third party router and not their own. I have a TP-Link Archer C7 with openwrt. It's a gigabit router. My PC is connected to this via a gigabit switch.

My ISP does allow third party routers, I've been using it for years before upgrading to gigabit.

On the plus side they're sending out their newest router for free so I could at least give them the benefit of the doubt, but I'm suspecting I'm gonna get exactly the same speeds more or less.

The guy kept touting its "wifi capability", even though I don't use wifi for anything except cellphones. All my heavy downloads are on wired devices.

So am I correct in that the guy is talking out of his ass and I'm likely stuck on a 2 year term paying $30 more than I should be?

you are viewing a single comment's thread
view the rest of the comments

[–] jerwong@alien.top [B] 1 point 2 years ago

I worked support for an ISP before.

If we didn't provide the router, then we can't support it. There are way too many variables with third-party routers for us to actually do that. In those instances, we would provide one and if it still can't deliver the bandwidth, then we will continue to troubleshoot.

That said, to rule this out, plug your computer directly into their modem or handoff. That's the best way to rule out router problems.

Side note: as someone who loved dd-wrt, I stopped using it because it was slow. Third party firmware is awesome since they add a ton of functionality but you lose a lot in performance when you do that.

permalink

fedilink

source