Where I work the pay and benefits are good, volume is very low, my boss is cool, but my customers make me hate life. A large percentage of my customers come in screaming about how they have no service and they need a credit for the past 6 months they've been having issues (that they never notified us of) and then they refuse to do stuff as simple as reboot. After you finally convince them to do it (and of course it fixes the problem 90% of the time) they bitch about having to do my and job and hang up without a thank you.

In the service industry at least, working conditions are not entirely up to the employer.

Well, I can't speak for all call centers. Mine had great conditions and good bosses. Clients were really rude though, and I had it kind of easy because it was a banking Call center. Usually people tend to be nicer, but when shit hits the fan it hits hard.

Lmao. That could be a way to get around it, but those calls would be permanently in queue if that was the case hahaha