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Some Walmart employees say customers are getting hostile at self-checkout — and they blame anti-theft tech (www.businessinsider.com)
submitted 2 years ago by [M, B] to c/technology@lemmy.world
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Some Walmart employees say customers are getting hostile at self-checkout — and they blame anti-theft tech::When Walmart's anti-theft self-checkout tech alerts an employee of a missed scan, it can cause some uncomfortable situations.

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[–] 21 points 2 years ago (6 children)

Fucking Kroger's (grocery store in the US) self checkouts yell at you if you have more than like 6 to 8 items, so you have to wave down an employee to continue scanning.

Then it complains for more than 15 and you have to wait for the employee again.

What's the point? How often do people go to a grocery store to get less than 15 things? It's just frustrating.

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  • [–] 6 points 2 years ago (2 children)

    That has to be a location specific thing, because I've gone to dozens of different Krogers and I've never had that issue with the self checkouts. The worst that happens to me is the scales will get twitchy sometimes and think I doubled up on something, and won't let me continue scanning till an employee resets it. But even that's a pretty rare occurrence.

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  • [–] 1 point 2 years ago (1 child)

    They've just recently replaced all their self checkout stations with new ones that do that, so maybe the ones near you are still the old ones.

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  • [–] 1 point 2 years ago

    I've only seen that pop up when I go to pay. Never when just scanning. What's weird is it's not consistent, even at the store I frequent. Sometimes I get it and sometimes I don't. Last time they had canned soup on sale I bought like 30 and didn't get any messages.

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