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Amazon Prime Video is able to remove a video from your library after purchase. (lemmy.world)
submitted 2 years ago by to c/technology@lemmy.world
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We are contacting you regarding a past Prime Video purchase(s). The below content is no longer playable on Prime Video.

In an effort to compensate you for the inconvenience, we have applied a £5.99 Amazon Gift Card to your account. The Gift Card amount is equal to the amount you paid for the Prime Video purchase(s). To apologize for the inconvenience, we've also added an Amazon Gift Certificate of £5 to your account. Your Gift Card balance will be automatically applied to your next eligible order. You can view your balance and usage history in Your Account here:

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[–] 8 points 2 years ago (5 children)

Same with games. One day a purchase vanished off my PlayStation library, and I must have deleted the email cause it was an old purchase. I still have the save files but they won't refund or give me back the game cause it vanished off their records

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  • [–] 6 points 2 years ago (4 children)

    I'm quite happy that at least steam doesn't wipe (as to my knowledge) a game from their servers, yes they can remove it from the store front, but if you bought it you can still download and play it

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  • [–] 4 points 2 years ago (3 children)

    While Steam won't remove whole games, games still get patched and lose content, e.g. licensed music gets removed when the license expires.

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  • [–] 3 points 2 years ago (1 child)

    Doesn't steam allow you to pick a specific update for your game?

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  • [–] 4 points 2 years ago*

    Yes, but that feature requires the developer to mark that version for it to show up in the "Betas"-tab. Steam doesn't allow arbitrary downgrades to previous versions, only to those made available by the developer. And I don't think it would work here anyway, as it would mean they'd still be selling the music, which they aren't allowed to. This feature is however frequently used when it comes to things like breaking compatibility with older Windows versions or other breaking changes.

    When the content removal happens in the process of a larger upgrade, the developers will sometimes make a completely new game entry, previous buyers get both versions and new buyers only the new one, e.g. this happened for some GFWL games.

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