The full quote in the context of the article makes it even worse:
"As long as Valve is independent and not a publicly traded company, they probably have a certain ambition, but not an extraordinary ambition," Rosier says. "So I think they can still decide to make some decisions that are player-first, and that helps, right? To get the goodwill from the players."
So, customers like using a product that focuses on the customers to create profits, rather than extracting profits by abusing the customer? How unambitious... /s