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[–] 5 points 7 hours ago

More grocery stores around me are creating this: one line to a huge silo of like 15+ self checkouts and one employee that just like corrals you to whatever is open and helps out with issues

In grocery stores that have more trust for the community this can work really well however it may be a double edged sword: Wegmans has a very pleasant experience for example. The scanners are effective, they don’t bother weighing your bag to make sure you didn’t steal, they can even auto identify produce with shocking accuracy, and they still keep several manned lanes open. However, that last point is key as Wegmans has rolled out facial recognition technology to track shoppers. That is probably the main reason they feel comfortable lowering their guard in those ways and it’s far worse imo. What’s even more fucked up is that this is mainly widely known bc New York requires them to post signs informing people who enter the store of this, whereas other states where they operate like PA and NJ don’t have this regulation and they silently track customers

It’s frustrating beyond belief that once again we have to trade our dignity for a reasonable experience

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