farmgineer comments on Sony threatens to cut off customer support and pursue legal action over harassment as backlash to PlayStation’s physical-disc phaseout intensifies

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[–] farmgineer@nord.pub 61 points 3 days ago (3 children)

The first few paragraphs basically describe a movement within Japan because entitled (mostly middle-aged and older men, but not exclusively) fuckheads were screaming at staff, forcing them to prostrate themselves on the ground and apologize, and even becoming physically violent. Signs have been up for years about physically abusing station staff and it has continued from there. Just to give some cultural background on that one. Fuck Sony.

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[–] castle88@lemmy.ca 4 points 2 days ago

Yes, nobody should be harassing customer service employees. They are not the ones who made this decision and aren't able to change it.

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[–] lemmyng@lemmy.world 27 points 3 days ago* (1 child)

Edit: Nvm, read the first couple of paragraphs and yeah, it was over-entitled customers taking their Twitter rage offline and taking it out on innocent Sony staff. What the actual fuck?

~~Just to be sure I understand, Sony CEOs/management were the entitled fuckheads abusing staff? Or were the customers/shareholders the ones abusing staff?~~

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[–] SquareScarletCougar@lemmy.world 2 points 14 hours ago*

You are right, we shouldn't arrass the staff, but the top management put them on the frontline shielding them from any accountability.

Here's the actual list of people everyone should bother: https://www.sony.com/en/pressroom/executives/

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