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Best Buy 'repairs' customer's gaming laptop by simply removing half the RAM— claims unit in question only accepts 32 GB of RAM despite listing a 64GB configuration (www.tomshardware.com)
submitted 1 week ago* (last edited 1 week ago) by to c/technology@lemmy.world
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Best Buy Removed Half The RAM From A Gaming Laptop Because It Said The Laptop Only Supports 32GB

A customer sent a Lenovo Legion 5 in for warranty service with 64GB of RAM.

The Best Buy repair report confirmed the laptop had two 32GB RAM sticks, but the technician said the laptop "only accepts 32GB RAM maximum."

The removed RAM was sent back to the customer with the laptop.

Original Source: https://www.reddit.com/r/mildlyinfuriating/comments/1vpew29/best_buy_sold_me_a_64_gb_ram_laptop_and_it_worked/

Laptop specs(it supports 64 GB): https://psref.lenovo.com/product/legion_5_16irx9?tab=spec

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[–] 13 points 6 days ago (1 child)

Except that won't be valid for warranty repairs. If you want your computer fixed at the manufacturer's cost, you have to take it to a manufacturer certified shop. At least Best Buy can handle it locally and you don't need to sent it off.

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  • [–] 5 points 6 days ago* (2 children)

    If you own hardware that voids its own warranty when you open it up, you don't own that hardware.

    Same with cars.

    Same with anything.

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  • [–] 2 points 6 days ago (1 child)

    It's not about voiding a warranty, it's about having a warranty claim processed.

    You can maintain your stuff all you want, but if your shit breaks, and you want someone else to pay for it, you're going to have to let them fix it.

    That means taking it to best buy, or another authorized repair shop.

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