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me_irl (thelemmy.club)
submitted 3 months ago by to c/me_irl@lemmy.world
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[–] 34 points 3 months ago (7 children)

You could never do this with an IT team .... every single engineer would answer something like:

"I dreamt of leaving this god forsaken job and moving to a farm in a very rural town with 500 inhabitants then never having to touch a computer again"

relevant: https://economictimes.indiatimes.com/magazines/panache/fired-microsoft-engineer-takes-up-goose-farming-as-new-career-check-viral-linkedin-profile/articleshow/109771197.cms

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  • [–] 27 points 3 months ago (6 children)

    See, for me it's not as much the computers that's the issue. It's the people. Oh God the people. Makes me want to go deep into the middle of nowhere where there's not even light pollution

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  • [–] 2 points 3 months ago* (4 children)

    Find you a B2B position .... it's still glorified service desk, but at least you're dealing with your own kind instead of shudders Normies

    Edit: I just realize B2B can still be the general computer literate populace ... I don't quite know how to call this type of job. L3 support?

    We deal with other engineers, the customer's in house IT team calls us for support with our specific product, but we don't deal with the end users or the stakeholders, only engineer to engineer.

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  • [–] 4 points 3 months ago (1 child)

    I'm a step off from it at an MSP so it's not like it's just anyone calling in. But the number of c suite people who apparently can't do their job without AI these days is concerning

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  • [–] 2 points 3 months ago (1 child)

    We deal with other engineers, the customer’s in house IT team calls us for support with our specific product, but we don’t deal with the end users or the stakeholders, only engineer to engineer.

    Which doesn't really quarantee much. I'm a sysadmin in a corporate with offices in multiple countries and even continents. Part of the job is to build services for other offices and help their local IT guys with their stuff. I've seen multiple times when "IT guy" plugs in wrong cables multiple times even via monitored video call, creates loops to the network, pulls both power cables from a running ESX servers (production critical, of course) and so on.

    Gladly there's also competent guys and then it's a breeze. They have their strenghts and knowledge on their local setup, I know my shit and we speak the same language so I get competent requests and detailed descriptions on support tickets while knowing that they don't do anything stupid after I finish my part of the task.

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