Formally on reddit?

Yes. I even write semi-formally on Mastodon for PCSX2 (or wrote; on hiatus) within its constraints; a PR team attempting to apologize for something will normally resort to formality regardless of the forum.

You're giving off major "A 10-page essay before AI-assisted writing? As if!" vibes. I'm sorry basic PR etiquette is inconceivable to you personally. The Wendy's Twitter account is that way if you want to soothe your preconceptions about PR on social media.