I happened to pick up in the article the neutral pronoun and have avoided it, but to accuse a pretty casual use of a prounoun as being a shitty thing to do is.. a shitty thing to do.
Why should misgendering be treated with more respect than the respect given?
Incidentally, I hate the plural pronoun as the stand in for unspecified. Especially when talking about a company versus an individual, it is useful to use the plural to refer to company and a singular for the individual. Otherwise it's a vague mess. It's so confusing when folks are using plural to refer to singular people.
Sorry but they has always been both singular and plural.
'Can you flag the waiter when they're not busy?' Has always been grammatically correct. Its always been the 'I'm not sure option'. You don't say he/she when you don't know how to refer to someone, you use they.