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Pizza Hut's AI system caused 'cascading' problems and $100M in damages, franchisee alleges in new suit (www.businessinsider.com)
submitted 4 months ago by to c/technology@lemmy.world
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The complaint says DoorDash drivers began waiting to batch multiple orders together after gaining virtual visibility into kitchen systems, allowing them to see when pizzas would come out of the oven.

Instead of immediately leaving with a completed order, the suit claims drivers waited "up to fifteen (15) minutes" for additional deliveries, increasing the time between when a pizza is removed from the oven rack and when it leaves the building to be delivered. That delay slowed deliveries, disappointed customers, and caused a sharp drop in sales, the suit says.

The lawsuit also alleges Dashers could see tip amounts and whether orders were cash payments, making some drivers less likely to accept certain deliveries.

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[–] 21 points 4 months ago (4 children)

Hold up....

Pizza Hut execs fired all their in-store drivers because California was gonna make them pay drivers a living wage. They then chose to go with Doordash drivers, leading to the ultimate failure of the brand and closing tons of stores nationwide as a result.

So yes. Its 100% on the execs.

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  • [–] [S] 4 points 4 months ago* (2 children)

    The specific pizza hut suing doesn't operate in California, but that doesn't mean the California pizza huts that fired their drivers due to the minimum wage change in California arent also suffering the same problem, id expect they are.

    The franchisees had no say in the execs choosing to use this new software that let's the door dash drivers see what's happening in the kitchen.

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  • [–] 3 points 4 months ago (1 child)

    The California locations are starting to go through chapter 11. Papa johns uses doordash heavily too, and theyre starting to shutter locations too.

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  • [–] 2 points 4 months ago

    Fair point, although that's more info than this article provided. But since Doordash came into the picture at the same time as the new software, we don't know whether the same things would or wouldn't have happened with the old software. In any case, with claimed losses of $100 Million in sales the plaintiff definitely isn't a lone pizza place, it's some large-scale multi-unit franchise business that owns tons of them, and I'm fine with them clawing for each other's piles of money.

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