Funny you mention a phone tree, something that's been hit by AI. It's actually been around longer as voice recognition that finds a close match to a keyword, but in theory AI should be able to take a request and break down what is actually needed.

I haven't run across an AI version that works well. I don't know if that's because the voice recognition part is still bad, or if they're using Co-pilot (since I know how it mangles simple requests in text).