Disability care: there are 10 people here we care for, just like get to know them I guess and if you have any questions...umm... I'm not sure who you ask but I'll ask my manager to ask their manager and maybe get back to you if you ask a dozen times.

I'm very lucky to work in a pretty good team now who are trying to rebuild a previously not great team and system but some are truly terrible. And management have no idea what their doing. Like as we try to build systems that should already absolutely exist (inductions, complaint systems, incident reporting, basic shit) and ask management they are scrambling for answers. Yet we have all the signs "encouraging" clients to make complaints because they legally have to display them 🤦‍♀️