I literally used forums for over a decade, grew up on them, ran my own phpbb and vBulletin, forums suck when real time communication with the same features and MORE exists.

Edit: The world is never going back to IRC or forums, get over it.

What we can do, is build a better platform learning from the failures of existing platforms. It seems everyone here doesn't understand that is exactly what I'm saying.

Forums are archaic, which is why they died and platforms like reddit and discord flourished.

I obviously have problems with both of those platforms, which is why I'm on Lemmy and love the idea of federation.

I like the idea of Matrix, however I don't see any indication in the slightest that it is going to solve the real problem with how discord is used in relation to being a "troubleshooting/ticketing/solutions" gateway, as far as I'm aware they are not indexable and accessible outside of using a matrix client.

The best of both worlds would be federated, have features built with indexability and discoverability in mind, while still retaining the real-time communication aspects that discord has.

"Asynchronous communication has the added bonus of keeping the solution easily available" no, that's not a feature of asynchronous communication in the slightest.

Forums can and do go down or get deleted, there's nothing inherent to it that makes it stay any longer then discord messages.

I'll keep banging this drum for those who still don't get it, the problem is DISOVERABILITY. Discord does not make conversations in their version of forums or threads accessible to outside users and that is actually where it goes wrong. Nothing about real time discussion limits indexability its simply how discord decided to go and to your point, people want everything in one place so they use the convenience provided by discord.

You can jf you join the discord and search lmao, but I already said that the issue is discoveraviloty outside of the discord environment so I'm not arguing that point.