I saw a post from someone who said that, since the system had always kinda worked for him, he assumed it worked for everyone. And once he realized that wasn't true, and that differing perspectives brought value to both his life and his product, he changed.
This is a family who, aside from Faux "News", has always had the system kinda working for them, and they don't understand (see: Faux "News") that [a] the system doesn't work for people who aren't white male business owners, and [b] the system can very easily stop working for them as well.