Delta has a long-term strategy to boost its profitability by moving away from set fares and toward individualized pricing using AI. The pilot program, which uses AI for 3% of fares, has so far been “amazingly favorable,” the airline said. Privacy advocates fear this will lead to price-gouging, with one consumer advocate comparing the tactic to “hacking our brains.”

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[–] 15 points 1 year ago (2 children)

You joke but this is happening to an Airline Callcenter I used to provide contracting services for. It's being used as a scapegoat for bad decisions made at the C level several years ago.

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