And that's only 6% of their employees, wtf

I would guess their shittiness pervades their corporate management techniques and hiring practices, resulting in ever increasing shittiness of their product 🤷‍♂️

Both companies are owned by a large Japanese conglomerate. They got lucky with indeed, and have used little of its unbelievable market share to solidify it's position and improve the product. Indeed, properly managed, would print money and go parabolic as a stock. Instead it's just sat there because both sites suck and exist on inertia.