I worked in one of these companies. Within months, we went from a company I would be proud to recommend to friends to a service I would never use myself, just due to the horrendous route they took to hire overseas support.

The line of tech work I was in required about a month of training after passing the interview process, and even then you had to take a test at the end to prove you’d absorbed the material before you ever speak to a customer.

When they outsourced, they just bought a company of like 30 people in an adjacent industry and gave them a week of training. Our call queues were never worse and every customer was angry with everyone by the time they talked to someone who had training.

I don’t blame the overseas agents. I blame all the companies that treat them like cattle.