"Honestly, my stance on this isn't gonna change. If people felt like we weren't taking care of them, yeah, I would feel like we failed. If you wanna interpret that as a bad thing, you can, but you're reaching pretty hard."

Yeah, I'd say it's about time for LTT staff to unionise.

I think that "taking care of people" smacks of the same rhetoric as "we're like a family" and "I like to think that all staff are considered equals here" and just about any other lie I've heard from exploitative upper management types.