Yeah I mean things drop through the cracks. Humans is humans.
As a foreigner in the same city as LMG the work culture is to never say no, I get in to a bunch of professional trouble when saying no. So turning down work to make yourself less busy is hard for some here. I'm just suggesting that this may not be mallace and pure evil, the situation is a product of the work and office culture there. It would play out differently in different parts of the globe.