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Half of companies planning to replace customer service with AI are reversing course (www.techspot.com)
submitted 1 year ago by to c/technology@lemmy.world
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[–] 39 points 1 year ago* (last edited 1 year ago) (1 child)

I called the local HVAC company and they had an AI rep. The thing literally couldn't even schedule an appointment and I couldn't get it to transfer me to a human. I called someone else. They never even called me back so they probably don't even know they lost my business.

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  • [+] 2 points 1 year ago* (last edited 1 year ago) (2 children)
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  • [–] 3 points 1 year ago*

    It happens a lot.

    I often choose my HVAC, plumber, electrician and lawn care teams in the same manner.

    I call all of them. None answer. Few have voicemail set up. I leave voicemail with full contact info. I submit all of their web forms. Maybe one of them answer the phone, or calls back, or replies to the web form. I usually go with that one, if I haven't already fixed it using YouTube, by then.

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