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Half of companies planning to replace customer service with AI are reversing course (www.techspot.com)
submitted 1 year ago by to c/technology@lemmy.world
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[–] 17 points 1 year ago (2 children)

I’m frankly amazed this many of them realized the sheer idiocy of their decision.

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  • [–] 2 points 1 year ago* (last edited 1 year ago) (1 child)

    Ever sat in a boardroom? I have.

    Decisions are not made based on proper market/business analysis, they are made knee-jerk by overprivileged idiots.

    An example of this was when one of the companies I worked where I was in charge of all the online training.

    Then the big fat morons who invested came into the boardroom, instructed us to change all of our training to Flash clips... Because he also had a financial interest in Macromedia.

    We ended up losing massive business partners and investment firms (e: we made extremely industrial strength financial planning software). Because a huge part of it was being able to provide consistent, usable training material. The company was later purchased for a song and dance. Then shut down.

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  • [–] 1 point 1 year ago (1 child)

    Yes, that's why I'm amazed that any of them figured out the stupidity of their previous decisions.

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  • [–] 1 point 1 year ago* (1 child)

    It comes from that massive disconnect that people are largely unaware of, which is the assumption that people purchase e:invest in businesses to help run them more efficiently and become more profitable.

    That really has very little to do with it! It's a giant shell game. I believe the initial investors came in to disrupt our company, to prime it for fire-sale later. To make us so incredibly uncompetitive that we effectively had to shut the doors. It worked!

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  • [–] 1 point 1 year ago

    People who do this should be judged by the employees of the companies they screwed, and when found guilty, should be shipped to an uninhabited island to fend for themselves for the rest of their lives. The island should be livable, but just barely.

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