906
Half of companies planning to replace customer service with AI are reversing course (www.techspot.com)
submitted 1 year ago by to c/technology@lemmy.world
173 comments fedilink hide all child comments
you are viewing a single comment's thread
view the rest of the comments
[–] 35 points 1 year ago (1 child)

I'm honestly still not in favour of it until the jobs they are replacing are adequately taken care of. If AI is the future, we need more safety nets. Not after AI takes over, before.

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 2 child comments
    •
  • [–] 41 points 1 year ago (2 children)

    Sooooooooo, universal basic income?

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 4 child comments
    •
  • [–] 15 points 1 year ago (1 child)

    Universal basic income is a stopgap at best. A bandaid to keep capitalism running just a little bit longer before it all collapses in on itself. More robust social programs and government backed competition for basic needs like housing, food, and internet are a minimum if we want to make any kind of progress.

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 2 child comments
    •
  • [–] 14 points 1 year ago (1 child)

    if we want to make any kind of progress.

    The people who own this country DON'T want progress.

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 2 child comments
    •
  • [–] 6 points 1 year ago

    The people own it, at least for now. They just have to start showing up. The capital class certainly want us to think it's a lost cause, because there's still enough to stop them before it's too late.

  • permalink
  • fedilink
  • source
  • parent