Microsoft is not the reason I believe its a pipedream to turn people into computer techs. Its a cold hard reality.
Even particularly smart people have to want to be computer techs. I work with teachers, genuinely smart people, who have zero desire or motivation to learn computer use outside how it can help them teach in a fairly "if its not broke don't fix it" mentality. They aren't incurious but they have limited time and resources and they use such elsewhere. My attempts to get them to even try Linux Mint has thus far failed, the idea that I could get them to learn CLI is absurd.
Don't get me wrong, I believe even dim wits could learn to be computer techs and use a command line, but that requires them to want that. Most people do not intrinsically desire that.
