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Brother accused of locking down third-party printer ink cartridges via forced firmware updates, removing older firmware versions from support portals [see comments] (www.tomshardware.com)
submitted 2 years ago* (last edited 2 years ago) by to c/technology@lemmy.world
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Brother deny the claims:

https://arstechnica.com/gadgets/2025/03/brother-denies-using-firmware-updates-to-brick-printers-with-third-party-ink/

via https://startrek.website/comment/15279250

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[–] 28 points 2 years ago (3 children)

I'm curious how this will go down in Australia. Seems like a pretty solid slam dunk refund, oh the product doesn't work as advertised anymore?

Cool, I've had this for 5 years and now I'd also like a full refund under Australian Consumer Law.

Motherfuckers.

(I don't actually own a printer)

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  • [–] 8 points 2 years ago (2 children)

    I imagine they have some stupid note or sticker somewhere saying "to avoid damaging your printer only use genuine Brother replacement cartridges".
    Then all they have to say is "we patched a bug where unverified 3rd party ink cartriges could erroneously be used and cause malfunction or damage to the product."

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  • [–] 6 points 2 years ago (1 child)

    I found this help article where they say "Although not all non-genuine supplies may cause quality issues".

    They said they recommend using theirs, but up until this they didn't say you couldn't.

    https://support.brother.com/g/b/sp/faqend.aspx?c=us_ot&lang=en&prod=dcpl2647dw_us&faqid=faq00000184_002

    Plus, it's been universally understood that you have been able to use third-party cartridges. I really think if you're persistent enough, you'd get a refund in Australia. Because else (in Victoria at least) you could take them to VCAT for like $70, which will cost them wayyy more in lawyer expenses than the price of a refund.

    This is not legal advice, but I reckon a refund under Australian Consumer Law is extremely doable if they go down this path (for existing printers).

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