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HP ditches 15-minute wait time policy due to 'feedback' (www.theregister.com)
submitted 2 years ago by to c/technology@lemmy.world
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[–] 40 points 2 years ago (2 children)

Upset employees who have to pickup the call after customer waits 15 minutes.

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  • [–] 16 points 2 years ago

    Yep, it's just evil to their own staff. It seems every time I have to call some call centre these days, when I finally get to a human the conversation starts something like "I've just spent 40 fucking minutes trying to get to talk to a person and I'm really pissed off. I know that's not your fault and I apologise in advance if I struggle to contain my frustrations while we talk. Now.."

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