Yes, a bug is a bug is a bug. EA doesn't care about this bug and hasn't fixed it in years. I would not be encountering this bug if they didn't insist on a second launcher.

If the broken part was the main menu you'd be just as boned.

Yet the main menu works fine, and it's only the second launcher that's boning me. It's well known that the more code you have, the higher the chances of a bug.

And yes, they should fix it. And if they don't you should get a refund.

Which would leave me the option to buy the DLC for a higher price from EA, or not play at all. Amazing, this second launcher is really helping me!

Because you're not blocked by having a launcher, you're blocked by having a broken one.

But I haven't encountered such issues with Steam. It's the opposite, Steam is actively helping me to make games more playable. Other launchers are making them less playable, because the companies don't care.

My issue is the second launcher, not any random bug.