OK, be concerned. Now, please tell me how to be better. I am the first to admit that I suck at inter-personal things.

Let's say you are hanging out with a good friend, it is late in the evening, and they tell you about some fucked up shit happening to them.

"That sucks, man hang in there," doesn't quite cut it, as someone else pointed out, no solution you can up with in five minutes is going to help them, and just awkward silence is awkward to both of you.

What do you do?