These people genuinely enjoy depriving people of medical care and the sociopathic way they talk around it with pretty corporate lingo is quite infuriating tbh.
I read a post a day or two ago, probably here on Lemmy, where the poster said they knew someone who used to work at a health insurance company who described how they had a poster in the office that said something to the effect of "it would be a shame to pay that claim."