I get your point, but i think people are not consistent with this. Who gets or doesnt get sympathy is entirely emotional.

Ive had people say that refugees are at fault for not getting their papers in order in time and shut be deportet over it and then go on to talk about how for them as citizens it is impossible with the low staffed and inefficient government offices these days.

They willfully ignore that their problems with the bureaucracy could exist for other people too. And we are not even talking about acknowledgong it to be worse. Just simply transferring their life experience onto other people like you describe.